Privacy Policy
Effective Date: [Insert Date]
KOOP KWSP (Koperasi Kakitangan KWSP Malaysia Berhad), the operator of the EPF Official Store, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Collection of Personal Data
We collect personal data when you:
Register or create an account on our website
Place an order or make a purchase
Subscribe to our newsletters or marketing updates
Contact our customer service
Participate in surveys, promotions, or campaigns
The types of personal data we collect may include (but are not limited to):
Full name
Identification details (if required)
Contact information (email, phone number, address)
Payment details (credit card, online banking info)
Purchase history and preferences
2. Purpose of Collecting Personal Data
We collect and process your personal data for the following purposes:
To process and fulfill your orders
To deliver products to you
To provide customer support and respond to inquiries
To send you updates, promotions, or marketing communications (if you opt in)
To improve our products, services, and user experience
To comply with legal and regulatory requirements
3. Disclosure of Personal Data
We may disclose your personal data to the following parties when necessary:
Our staff or authorized representatives
Third-party service providers (such as payment gateways, courier companies)
Regulatory or government authorities when required by law
Other parties with your consent or as permitted by law
We will never sell or rent your personal data to third parties.
4. Data Security
We take reasonable precautions to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Retention of Personal Data
We will retain your personal data for as long as necessary to fulfill the purposes it was collected for, or as required by law. When no longer needed, your data will be securely deleted or anonymized.
6. Your Rights
Under the PDPA, you have the right to:
Access your personal data
Correct or update your personal data
Withdraw your consent for us to process your data (subject to legal or contractual restrictions)
To exercise your rights, please contact us using the details below.
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve your browsing experience and analyze site usage. You can adjust your browser settings to refuse cookies, but this may affect certain functionalities.
8. Links to Third-Party Sites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of the site constitutes acceptance of the updated terms.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact:
Koperasi Kakitangan KWSP Malaysia Berhad
No. 1, Persiaran Kwasa Utama, Kwasa Damansara,
Seksyen U4, 40150, Shah Alam, Selangor
Email: store@koopkwsp.my