Delivery Information
1. Pickup From Store
Pickup is available at the KOOP KWSP Store, Menara KWSP
✅ Who can collect: EPF staff in Menara KWSP, EPF staff on duty/visiting and visitors
✅ How it works: Select Pickup From Store at checkout and wait for the “Ready for Collection” email before coming
✅ What to bring: Order confirmation and IC/staff pass (or equivalent for non-staff)
✅ Hours: During store operating hours 9:00AM-4:00PM on working days
2. Delivery Areas
We currently deliver to:
✅ All states within Malaysia (West & East Malaysia)
3. Delivery Timelines
✅ West Malaysia: Estimated 2–7 business days after dispatch
✅ East Malaysia (Sabah & Sarawak): Estimated 5–10 business days after dispatch
Please note:
Delivery times may vary based on your location, courier workload, public holidays, or unforeseen delays.
We will send the tracking number to your email once your order has been packed.
4. Shipping Fees
Domestic shipping fees (Malaysia) are calculated at checkout.
5. Delivery Partners
We work with trusted courier services to ensure safe and timely deliveries.
6. Failed or Missed Deliveries
If a delivery attempt fails (due to wrong address, no recipient, or other issues):
Orders may be returned to us, and we will contact you for reshipment (additional fees may apply).
7. Special Notes for London Deliveries
Please ensure all shipping details are correct, including postal code and contact number.
KOOP KWSP is not liable for delays or additional charges arising from customs processing.